Equipment Repair in Lakeway, TX

Weekly pool service in Lakeway runs $195–$385 per month as a flat rate with all chemicals included — no separate chemical bill and no contract. Most standard Lakeway pools (10,000–20,000 gallons, no spa, no water features) fall in the $195–$265 range; hillside builds with integrated spas, vanishing edges, or heavy water features land at $285–$385. One-off work is priced separately: leak detection $295–$495, green pool recovery $385–$950, and a pre-purchase pool inspection $150–$275.

Lakeway sits on the Edwards Plateau limestone formation, and everything the water touches on the way to your pool adds calcium. Treated water from Lakeway MUD or Travis County WCID 17 runs roughly 188–222 ppm hardness — moderately hard to hard. Private wells in the 78734 and 78738 area are far more aggressive, commonly 400–650 ppm. Above about 400 ppm, calcium precipitates out as white scale on tile, inside heaters, and on salt cell plates. The fix is proactive: keep calcium hardness, pH, and alkalinity inside a saturation index that keeps the mineral dissolved, and use a sequestrant during the hottest evaporation months rather than scrubbing scale off after the fact.

Yes, and it is the single most common reason a pool service that works elsewhere in Austin underperforms in Lakeway. Austin Water runs roughly 150–260 ppm calcium. Lakeway is served by Lakeway MUD and Travis County WCID 17 at 188–222 ppm, and private wells in the same ZIP codes can be double that. A generic Austin chemistry plan applied to a well-fed Lakeway pool will scale the tile line within a season. We test your actual source water on the first visit and build the plan from that number, not from a metro average.

Yes. We have established routes through Hills of Lakeway and Flintrock Falls every week, and we service Lakeway proper across both the 78734 and 78738 ZIP codes. Flintrock is inside the WCID 17 service area, so those pools generally see treated-water hardness rather than well-water hardness. Lakefront pools in the Rough Hollow community have their own dedicated service approach — see our Rough Hollow page for details on the specific challenges of those newer luxury builds.

The same day every week. We run established Lakeway routes rather than dispatching whoever is free, so you get a consistent day and, in almost all cases, the same technician. That matters more than it sounds: a tech who has seen your pool 40 times notices a failing salt cell or a slow leak weeks before a rotating crew would. You do not need to be home — most Lakeway customers give us gate access, and a written service report lands after every visit.

Regularly. A large share of Lakeway pools are cut into limestone on a grade, which means equipment pads sit well above or below the pool, runs are long, and buried plumbing is in rock rather than soil. That changes leak detection in particular — pressure testing and electronic listening do most of the work, because you cannot simply excavate to look. It also changes pump sizing and priming behavior. We have worked these builds since 2000 and quote them from experience rather than guessing.

Lakeway is a core part of our service area, not an outlying stop, and we are based in the 78734 area ourselves. For existing customers, urgent issues — a pump that has stopped, a rapidly greening pool before guests arrive, a suspected leak dropping the water line — are typically handled same day or next day. Call (512) 300-4136 and you will reach the business directly rather than a national call center.

No. The Pool Police has never required a contract in 25+ years. Lakeway service is month-to-month at a flat rate, chemicals included, and you can cancel any time with no fee and no penalty. That is deliberate — we would rather keep customers because the water looks right than because they are locked in.

The Pool Police is family-owned and has been since 2000. Owner Keith Mallette is a Certified Pool Operator (CPO) through the Pool & Hot Tub Alliance and personally oversees every Lakeway account. We are not a franchise and not a gig-worker app, so the person at your pool is our employee and the person answering the phone knows your pool.

A screeching pump usually means the bearings are failing. Turn the pump off to prevent further damage and call us. Bearing replacement is far less expensive than a new motor, but only if caught early before the shaft or windings are affected.

A standard single-speed pump motor lasts around 8 to 12 years in our climate. Variable-speed pumps tend to last longer because they run at lower RPMs. Proper chemical balance and regular service extend the life of any pump.

It depends on the age of the unit and the cost of the repair. As a rule of thumb, if the repair exceeds 50% of replacement cost and the unit is past its expected lifespan, replacement usually makes more sense — especially with newer energy-efficient options available.