Equipment Repair in Rough Hollow, TX
Rough Hollow pool equipment lives at the intersection of luxury complexity and brutal well water — a combination that demands real expertise to repair. These newer Lake Travis builds run vanishing-edge pumps, integrated spa circulation, fire-and-water features, auto-fill systems, and multi-zone automation, and the well water on many hilltop properties tests calcium hardness in the 450 to 600+ ppm range. That mineral load crusts salt chlorine generator cells and scales heater heat exchangers faster than almost anywhere in the metro, while the automation and feature pumps add layers a generic tech can't troubleshoot. The Pool Police repairs all of it: descaling and rebuilding salt cells fouled by 500+ ppm water, servicing vanishing-edge and spillover pumps, repairing controllers that run multiple zones, and clearing scaled heaters. Many Rough Hollow pads sit on cliff-side lots that require careful tool access on elevated decks. Keith Mallette has worked these systems for years — fix-first on equipment this expensive, with sequestrant-aware advice on protecting the gear from the water itself.
What We Do
Why The Pool Police?
Local Conditions We Account For in Rough Hollow
Every equipment repair visit in Rough Hollow is calibrated to the conditions that make pools here different — not a generic checklist:
Neighborhoods We Serve in Rough Hollow
Frequently Asked Questions
Do you specialize in luxury pools with vanishing edges and premium finishes?
Yes. Rough Hollow and the broader Lake Travis luxury market is where we've built the most experience with vanishing-edge catch basins, integrated spa circulation, PebbleTec and glass tile care, and multi-zone automation systems. These pools require meaningfully different cleaning techniques than a standard plaster rectangle, and our weekly service protocol accounts for every difference.
What's the calcium hardness in Rough Hollow well water?
Rough Hollow well-water properties commonly test calcium hardness in the 450–600+ ppm range, among the highest in the Austin metro. Without active management, that calcium precipitates as white scale on tile, inside heaters, on salt cells, and on vanishing-edge weirs. Our weekly service uses sequestrant chemistry and precise pH control to keep calcium in solution rather than letting it deposit.
Can you work around elevated decks and cliff-side equipment pads?
Yes. Many Rough Hollow pools sit on steep hillside or cliffside lots with equipment tucked into tight elevated pads. Our techs carry tools in rather than rolling carts and are used to working in these constrained spaces. We'll coordinate access with you and any gate systems before starting service.
My pool pump is making a loud screeching noise — what should I do?
A screeching pump usually means the bearings are failing. Turn the pump off to prevent further damage and call us. Bearing replacement is far less expensive than a new motor, but only if caught early before the shaft or windings are affected.
How long do pool pumps typically last in Austin?
A standard single-speed pump motor lasts around 8 to 12 years in our climate. Variable-speed pumps tend to last longer because they run at lower RPMs. Proper chemical balance and regular service extend the life of any pump.
Should I repair my old equipment or replace it?
It depends on the age of the unit and the cost of the repair. As a rule of thumb, if the repair exceeds 50% of replacement cost and the unit is past its expected lifespan, replacement usually makes more sense — especially with newer energy-efficient options available.
Related Services & Locations
Ready to Get Started?
No contracts, no hidden fees. Just reliable, professional pool service from a family that's been doing it for 25+ years.
(512) 300-4136